Menu
  • FAQ

Frequently Asked Questions

How can I purchase tickets?
Tickets can be purchased online by clicking here. Tickets can also be purchased over the phone at 972.744.4650 or directly from the Ticket Office.

I lost my tickets, what can I do?
Lost tickets can be easily reissued by contacting the ticket office prior to the start of the performance.

I asked for my tickets to be mailed and never received them, what should I do?
Tickets lost in the mail can be easily reissued by contacting the ticket office prior to the start of the performance.

Are my seats together?
The House Right side of the Hill Performance Hall is numbered evenly such a 2,4,6, adjacently. The House Left side of the venue is numbered odd such as 1,3,5, adjacently. The Center of the venue is numbered consecutively such as 101, 102, 103. Aisle entry numbers are provided to suggest the quickest route to your seat.

Is there a dress code?
No. Business casual fits most events; however, given the variety of events that take place at the Eisemann Center, there is no standard dress that is required.

Are convenience fees lower online?
While our phone fees are the best in the market, yes, you will save more by ordering online.

Do you have a list of upcoming events?
The online calendar is constantly updated and is the very best source for scheduled entertainment events.

How many venues are in the Eisemann Center?
There are three different venues inside the Eisemann Center which include the Hill Performance Hall, Bank of America Theatre, and the Bank of America Hall.

Where/What is the Hill Performance Hall?
The Hill Performance Hall is one of three performance venues located inside the Eisemann Center. It is our largest venue seating approximately 1,500 people on two levels. The seating is arranged on an incline, allowing for a great view from all areas of the venue. Click here for a seating chart.

Where/What is the Bank of America Theatre?
The Bank of America Theatre is one of three performance venues located inside the Eisemann Center. It is an intimate theatre space seating approximately 400 people with stadium style seating. The seating is arranged on an incline, allowing for a great view from all areas of the venue. Click here for a seating chart.

Where/What is the Bank of America Hall?
The Bank of America Hall is one of three venues located inside the Eisemann Center. It is a large multi-use room located on the lower level.

Where is a seating chart?
Click here for the seating charts for both performance spaces.

What are the Ticket Office hours?
Phone sales are available Monday through Saturday 10:00 am – 6:00 pm and one hour prior to all ticketed performances. Window sales are available Monday through Friday 12:00 pm - 5:00 pm and one hour prior to all ticketed performances.

Do you have discounted tickets?
Discounts such as Student and Senior may be available upon request for certain performances. In most cases they are available by phone and walk-up only. For information call 972.744.4650. Group discounts are available for certain performances also. Click here for information on group discounts.

Where is the parking located, and how much does it cost?
Convenient, self-parking is located next to the Eisemann Center for $5. *Valet parking is available at the main entrance for selected events with the exception of weekday matinees for $10. *Valet parking is being made available for selected events and you may pre-pay when you purchase your tickets. Click here for more parking information.

Where are the accessible parking spaces for patrons with disabilities?
Accessible parking is located in the garage attached to the North end of the Eisemann Center. Elevator access to the lobby is available there as well. The cost is $5 with a qualifying hanging tag. Accessible ramps are available at the South and West entrances to the building. These may be used for drop-offs. Click here for more information on accessibility.

Do you have valet parking?*
Valet parking is available for all ticketed events with the exception of weekday matinees at the main entrance, located at the South side of the building for a $10 fee. *Valet parking is now available for selected events.

Where do I park if I am just buying or picking up tickets?
There is temporary 15-minute parking located at the main entrance of the Eisemann Center from 12:00 pm – 5:00 pm, Monday – Friday when no event is taking place.

What restaurants are nearby?
Restaurants within walking distance can be found inside the Renaissance Hotel. For more restaurants please click here.

What hotels are nearby?
The Renaissance Hotel is within walking distance. For additional hotels in the area please click here.

Are children allowed and do they need a ticket?
Yes, children are allowed, and they require a ticket. Patrons are urged to use their best judgment when bringing children to an event that is intended for adults. There are some performances that are more appropriate for children than others.

Do you allow refunds or exchanges?
All tickets are pre-paid and non-refundable. The Eisemann Center allows tickets to be exchanged for another performance of the same show only. Exchange fees will apply. Exchanges are not available for a different production.

How do I get to the Eisemann Center on DART?
For information on how to get to the Eisemann Center via DART click here.

How can I get on the mailing list for upcoming shows?
To join the Eisemann Center mailing list click here.

I lost something at the Eisemann Center, is there a lost and found?
To inquire about personal belongings that may have been left at the Eisemann Center, call 972.744.4600 or 972.744.4668.

Do you have hearing assistance devices?
Yes, hearing assistance devices are available at the ticket office. An ID is required as a deposit.

What is a transfer seat?
Transfer seats have movable armrests for those who would like to transfer out of their wheelchair, however anyone can purchase these seats.

Are food and drinks available during the performances?
Limited concessions are available now. You may bring bottled water into the performance spaces. 

What is the difference between livestream and Video on Demand? How do I know which type of stream I'm buying?
Livestream is a live feed from the Eisemann Center or another venue we've partnered with. Video on Demand is a pre-recorded video that has been made available for your viewing. The type of stream you are viewing is listed on the performance details page and reminder email for your stream.

How can I watch the stream?
All streams are tied to the Eisemann Center online account that purchased the ticket. To begin watching your stream, click Hello, Guest! on the top right corner of the Eisemann Center website and log in. Your purchased streams will be listed under the My Streams section of your account. Once the access time period has begun, you can select View Stream and enjoy the show! Note: We recommend logging in before the scheduled start time so you are all set once the stream begins.

Can I watch the stream from any location?
You should be able to watch the stream from anywhere that has a strong internet connection and access to a web browser.

What devices can I use to watch the stream?
You can watch the stream on any device that supports a web browser.

You can also watch the stream on your TV by mirroring/casting your web browser to a supported device like AppleTV, Roku, or Chromecast. Please see instructions for your devices on their associated websites.

If your PC has HDMI output, you may also be able to connect your PC via HDMI cable to view the stream on your TV.

Please note that we cannot guarantee video playback on all browsers and devices or offer troubleshooting for them.

How long do I have to watch the stream?
Your stream is accessible and viewable between the access start and end dates listed in the My Streams section of your account. Once access time has elapsed, you will no longer be able to watch the stream.

I'd like to gift tickets to a stream. Can this be done?
Your Eisemann Center online account is tied to and required to access the purchased stream. You cannot gift/transfer a purchased stream to someone else. Gift certificates may be purchased allowing the recipient to redeem towards a stream or any ticketed event at check-out.

Can I purchase the stream after it's started?
Yes, you can purchase a stream after the stream has started. Streams may be purchased throughout their access time period. Please note if you join a livestream performance late, the video will start wherever the feed currently is. You may rewind to the beginning if you would like.

Do you have a list of streaming events?
The Streaming Events caldendar is constantly updated and is the very best source for all our scheduled streaming events.

Do you allow refunds or exchanges for streams?
All tickets are pre-paid and non-refundable. The Eisemann Center allows tickets to be exchanged for another performance of the same show only. Exchange fees will apply. Exchanges are not available for a different production. Extension on the access time for a stream is at the discretion of the presenting organization and not the Eisemann Center.

The stream is stuttering, buffering, pausing or freezing. What do I do?
Make sure you have a strong internet connection and are not streaming anything else while participating in the stream. If your stream freezes or malfunctions in any way during the event, please refresh your page.

If the issue persists, please quit your browser, reopen it and try logging in again. If you continue to experience issues, we recommend trying a different browser or using a different device entirely, if possible.

I've tried troubleshooting my stream, but am still having issues. Who can I contact?
If you require further assistance with a Video on Demand program, please reach out to us during regular business hours. Representatives are available Monday-Saturday, 10am-6pm via email or by calling 972.744.4650.

If you require further assistance with a livestream, please contact our ticket office via email or by calling 972.744.4650. In addition to the times listed above, representatives are available one (1) hour prior to the livestream and will be available for 30 minutes after the livestream has begun.

TICKET OFFICE INFO

CONTACT
tickets@eisemanncenter.com
Phone: 972.744.4650

HOURS
Phone Sales
Mon - Sat, 10 am - 6 pm,
& 1-hour prior to live ticketed performances

Window Sales (Reduced Hours)*
Mon - Fri, 12 pm - 5 pm,
& 1-hour prior to live ticketed performances
(*Credit card only. Thank you for understanding.)

ADDRESS
2351 Performance Dr
Richardson, TX 75082

FOR YOUR SAFETY COVID-19
Click here for more information on how the Eisemann Center plans to keep you safe.

TICKET POLICY

Please note:

All patrons regardless of age must present a ticket for admission. All sales are final; no refunds or exchanges.

For tickets sales of ten or more, please call our ticket office.