Frequently Asked Questions
How can I purchase tickets?
Tickets can be purchased online by clicking here. Tickets can also be purchased over the phone at 972-744-4650 or directly from the Ticket Office.View video on how to purchase tickets online.
I lost my tickets, what can I do?
Lost tickets can be easily reissued by contacting the ticket office prior to the start of the performance.
I asked for my tickets to be mailed and never received them, what should I do?
Tickets lost in the mail can be easily reissued by contacting the ticket office prior to the start of the performance.
Are my seats together?
The House Right side of the Hill Performance Hall is numbered evenly such a 2,4,6, adjacently. The House Left side of the venue is numbered odd such as 1,3,5, adjacently. The Center of the venue is numbered consecutively such as 101, 102, 103. Aisle entry numbers are provided to suggest the quickest route to your seat.
Is there a dress code?
No. Business casual fits most events; however, given the variety of events that take place at the Eisemann Center, there is no standard dress that is required.
Are convenience fees lower online?
While our phone fees are the best in the market, yes, you will save more by ordering online.
Do you have a list of upcoming events?
Click here to see to see a list of all upcoming events at the Eisemann Center. Due to volume and the dynamic nature of our schedules, there is no comprehensive, printed event schedule. The online calendar is constantly updated and is the very best source.
How many venues are in the Eisemann Center?
There are three different venues inside the Eisemann Center which include the Hill Performance Hall, Bank of America Theatre, and the Bank of America Hall.
Where/What is the Hill Performance Hall?
The Hill Performance Hall is one of three performance venues located inside the Eisemann Center. It is our largest venue seating approximately 1500 people on 2 levels. The seating is arranged on an incline, allowing for a great view from all areas of the venue. Click here for a seating chart.
Where/What is the Bank of America Theatre?
The Bank of America Theatre is one of three performance venues located inside the Eisemann Center. It is an intimate theatre space seating approximately 400 people with stadium style seating. The seating is arranged on an incline, allowing for a great view from all areas of the venue. Click here for a seating chart.
Where/What is the Bank of America Hall?
The Bank of America Hall is one of three venues located inside the Eisemann Center. It is a large multi-use room located on the lower level.
Where is a seating chart?
Click here for Hill Performance Hall or click here for Bank of America Theatre.
What are the Ticket Office hours?
Ticket Office hours are Monday through Saturday 10:00AM – 6:00PM and one hour prior to all ticketed performances.
Do you have discounted tickets?
Discounts such as Student and Senior may be available upon request for certain performances. In most cases they are available by phone and walk-up only. For information call 972-744-4650. Group discounts are available for certain performances also. Click here for information on group discounts.
Where is the parking located, and how much does it cost?
Convenient, self-parking is located next to the Eisemann Center for $5. Valet parking is available prior to selected events for $10. Click here for more parking information.
Where are the accessible parking spaces for patrons with disabilities?
Accessible parking is located in the garage attached to the North end of the Eisemann Center. Elevator access to the lobby is available there as well. The cost is $5 with a qualifying hanging tag. Accessible ramps are available at the South and West entrances to the building. These may be used for drop-offs.
Click here for more information on accessibility.
Do you have valet parking?
Valet parking is available for selected events at the main entrance, located at the South end of the building.
Where do I park if I am just buying or picking up tickets?
There is temporary 15-minute parking located at the main entrance of the Eisemann Center from 10:00 a.m. – 6:00 p.m., Monday – Saturday when no event is taking place.
What restaurants are nearby?
Restaurants within walking distance can be found inside the Renaissance Hotel. For more restaurants please click here.
What hotels are nearby?
The Renaissance Hotel is within walking distance.
For additional hotels in the area please click here.
Are children allowed and do they need a ticket?
Yes, children are allowed, and they require a ticket. (The only exception is for nursing infants only, and they must remain held by a parent.) Patrons are urged to use their best judgment when bringing children to an event that is intended for adults. There are some performances that are more appropriate for children than others.
Do you allow refunds or exchanges?
All tickets are pre-paid and non-refundable. The Eisemann Center allows tickets to be exchanged for another performance of the same show only. Exchange fees will apply. Exchanges are not available for a different production.
How do I get to the Eisemann Center on DART?
For information on how to get to the Eisemann Center via DART click here.
How can I get on the mailing list for upcoming shows?
To join the Eisemann Center mailing list click here.
I lost something at the Eisemann Center, is there a lost and found?
To inquire about personal belongings that may have been left at the Eisemann Center, call 972-744-4600 or 972-744-4616.
Do you have hearing assistance devices?
Yes, hearing assistance devices are available at the ticket office. An ID is required as a deposit.
What is a transfer seat?
Transfer seats have movable armrests for those who would like to transfer out of their wheelchair, however anyone can purchase these seats.
Are food and drinks available during the performances?
Concessions are available in our lobby for all shows, including light snacks and a full bar, prior to the show through intermission. A buffet dinner is available during select performances in our Prelude Café. For information and reservations call 972-367-2000.